Day in a life
of a field worker
Associate - Record :
"Job number 122,
review of condition, black mold on outside of air unit, plugged up
drain and does not power up. Owner of unit needs to approve changes,
have someone call owner and inform them."
I’ll take a picture for file
"Also next door neighbor Joe phone number
444-5555 wants to have his air conditioner looked at."
Associate stop, select work type job report.
With the camera, take picture for file.
Dispatchers computer lights up, see new job
report, opens it up and listens. Selects the internal system for
sales, schedules a task for them to contact Joe at 444-5555 and
updates the job notes.