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PortNexus Refund Policy

PortNexus Associate™

Use of the PortNexus Associate service (the “PortNexus Service”) requires payment of a monthly fee, which includes downloads to your wireless device of the PortNexus Associate software and any upgrades, modifications, or additions thereto, but does not include any hardware that may be required for certain wireless devices.

PortNexus will not refund any payments for the PortNexus Service or any necessary hardware made directly to a cellular carrier  or otherwise not directly made to PortNexus. Check with your cellular carrier for its policy on refunds of such payments.

If you pay for the PortNexus Service or for any necessary hardware through a credit card or through a direct billing arrangement with PortNexus, then you or PortNexus may cancel your account at any time subject to the following policies:

  1. If you or PortNexus cancel your account within the first 30 days of activation, all charges for the PortNexus Service (and any hardware purchased from PortNexus that you return per PortNexus’s hardware return policy and procedures) will be credited back to your credit card or otherwise refunded to you, unless your account is cancelled by PortNexus for cause.
  2. If you or PortNexus cancel your account at any time after the first 30 days, PortNexus will discontinue charging your credit card for your monthly service fee or otherwise cease assessing charges under your direct billing arrangement, but will not refund any amounts for the current or previous months of service and will not provide a refund for any hardware purchased from PortNexus. In addition, PortNexus will not refund any amount of prepaid service. For example, if you purchased twelve (12) months of prepaid service and cancel your account after three (3) months, there will be no refund of any amount to you on your account.
  3. You will not be provided a refund for any month for which you were not charged for the PortNexus Service (i.e., as a result of any free usage or other promotion).